Frequently Asked Questions

Please read our FAQ before sending us a message.

What are the delivery charges for orders from the Online Shop?

USA SHIPPING

USA orders below $200 > Shipping Cost = $9.80
USA orders above $200 > Shipping Cost = FREE!

INTERNATIONAL SHIPPING

International orders (Shipped via FedEx) > Shipping Cost = $44.00

Which payment methods are accepted in the Online Shop?

We accept payments by Debit Card, Credit Card or by PayPal. You don’t need a PayPal account to make payments via Debit Card or Credit Card. For larger orders (e.g. above $5000), we recommend payment by BACS. Bank transfer payment details are provided as a payment option at checkout.

How long will delivery take?

Please allow 5-15 working days for USA postal addresses and 10-21 days for international deliveries. Peak periods maybe subject to longer delivery times.

How secure is shopping in the Online Shop? Is my data protected?

All credit card and debit card payments on this site are processed via the PayPal payment processing interface so we will never have access to your personal payment information. PayPal is one of the securest payment processing interfaces available.

What exactly happens after ordering?

Once we receive your order, our team gets into task, so that you receive your orders ASAP! All orders are processed within 24 hours and are shipped within 10-21 working days. We will keep you updated with order progress and will provide tracking details are soon as your item is available for despatch.

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